April 9, 2012
Who makes a good realtor?

Gay porn stars, hand models actors and rappers says the NYTimes.

“I hate to say you’re acting, but sometimes real estate is a bit of a show. When you’re a broker, you’re on stage, and you’ve got to make people like you.” - Pamela Liebman, president Corcoran Group.

April 8, 2012
Are Americans compulsive salespeople?

A fascinating discussing on the BBC radio show Night Waves, featuring Eli Attie, former speechwriter for Al Gore, writer on The West Wing and writer and co-producer of House.

http://www.bbc.co.uk/programmes/b01f68dz

Listen from around 13.30 and it lasts about 15 minutes.

March 25, 2012

Entourage’s old school producer, Bob Ryan. Is that something you might be interested in?

March 22, 2012
Selling Spanx


Sarah Blakely, the founder of Spanx, made “shapeware” chic, becoming the youngest self-made woman billionaire in the world. Since 2000, her Footless Pantyhose and Power Panties have sold more than 15 million units combined. What makes her a good saleswoman? (I’m drawing mostly here on Alexandra Jacobs’ excellent profile of her in The New Yorker last year.)

  • A range of experience. When she founded Spanx, with $5000 in savings, she was working as a door-to-door fax saleswoman and part-time stand-up comic. She’d previously worked as a chipmunk at Walt Disney World.
  • Started early. As a kid, she worked as a babysitter and sold tickets to roller-skating parties in her playroom, encouraged by her father who wanted her to learn the value of a dollar.
  • A sense of humor. As a comic, she joked about the agonies of growing up flat-chested in a beach town, Clearwater, FL. At the start of her set, she’d throw a couple of push-up bra pads into the audience to disarm them
  • Resilience. Driven to become an entrepreneur after twice failing her LSATs
  • Saw selling as a means to an end. “I was envisioning a totally different life for myself. I knew I could sell, and I knew I could be self-employed, and I knew if I could come up with something for the masses instead of fax machines, I’d succeed.
  • A desire to make the world better. “Where I get my energy is: ‘How can I make it better?’ I’ll ask my brother, ‘If you could wave your wand and make your boxer shorts better, what would you do?
  • Urgency. After several close friends died in their early thirties, she developed a sense of urgency. “I don’t want to take any day for granted.” She reads a lot of Wayne Dyer to stay motivated.
  • A woman in a man’s business. Pre-Blakely hosiery was dominated by men. But as Blakely’s manufacturer, Larry Small, told Jacobs, she stands out amidst the men: “I’ve always wondered how the heck men are supposed to sell hosiery.”
  • Nerve. “Blakely chose the brand’s name partly for what she calls its ‘virgin-whore’ tension,’ and partly for its ‘k’ sound, which has a good track record in both business and comedy. “I used to hold my breath every time I said it out loud…People were so offended they’d hang up on me.”

March 20, 2012
How Christian Louboutin sells $1000 shoes

“Louboutin will hire a salesperson on the basis of personality as much as on that of retail experience. ‘I’m kind of like, deformed,’ he said. ‘I buy the smallest thing, like a stamp, and I’m thinking, This person would be good for the shop.’ Louboutin poached a hostess from an Air France lounge; another time, he hired the bellboy who was assigned to look after him at a hotel in Dubai. Female salespeople offer reassurance; the role of the male salesperson is ‘the ideal flirt’…One day at [Louboutin’s] offices, he wanted to demonstrate the way that a pair of his shoes can extend the line of the leg. He summoned one of his employees and had her step on top of a concrete bench. Louboutin then instructed her to hike up her skirt. ‘It’s all a matter of this going up to here,’ he said tracing a line from foot to hip, up the length of her stocking. ‘I haven’t yet met a woman who told me, ‘I wish I had shorter legs.’”

From Sole Mate: Christian Louboutin and the Psychology of Shoes by Lauren Collins in The New Yorker, March 28 2011

March 20, 2012
Zen of Business by Augie Turak

Augie Turak appears in The Art of the Sale describing the importance of a Zen attitude in selling. It’s a truly powerful, if deceptively simple, idea.

March 14, 2012

Is this the kind of discussion Goldman Sachs has been having before selling products for the past few years?

March 13, 2012
Tech bumps salespeople from stores - NYTimes

February 29, 2012
Ten Commandments for Conmen

The early 20th century conman, “Count” Victor Lustig came up with these ten commandments - not so different from those given to salesmen. He was known as the “man who sold the Eiffel Tower. Twice.”

  1. Be a patient listener (it is this, not fast talking, that gets a con-man his coups).
  2. Never look bored.
  3. Wait for the other person to reveal any political opinions, then agree with them.
  4. Let the other person reveal religious views, then have the same ones.
  5. Hint at sex talk, but don’t follow it up unless the other fellow shows a strong interest.
  6. Never discuss illness, unless some special concern is shown.
  7. Never pry into a person’s personal circumstances (they’ll tell you all eventually).
  8. Never boast. Just let your importance be quietly obvious.
  9. Never be untidy.
  10. Never get drunk.

February 29, 2012
J&J appoints a salesman as CEO - b-school professor furious

Alex Gorsky, the new CEO of J&J, started his career as a salesman. This piece discusses what this means, including one offensive stereotype from, inevitably, a business school professor.

The salesman’s job “demands stamina, charisma and a near devotion to making the sale — has become a crucible for future drug company executives in recent years…Mr. Gorsky… fits the mold of someone who once “carried the bag” — industry slang for working as a sales representative. He is known as a polished speaker and an intense yet likable manager who is a quick study when it comes to learning new topics…“It’s the school of hard knocks,” said Nona Footz, who leads the health care practice at RSR Partners, an executive search firm. “You’re out there. You’re knocking on doors. You have very tough sales targets. You get a lot of exposure. You learn the business and then you’re promoted.” Good things, no? “But the ethos of the sales representative may not be what Johnson & Johnson needs right now, said Erik Gordon, who teaches business at the University of Michigan. “That culture was very much the Weldon culture writ large — we will make our numbers for the analysts, period,” he said. “And if that means we have to cut costs on things that affect quality, then by God, we’re going to make those numbers.”